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Guided support

Start with the right kind of issue

Find help with installing, activating and using Jobblig. Read the guides without submitting personal information.

Jobblig

Support areas

Open a category for guidance. A staffed contact route will be published before commercial launch.

InstallationHelp with the installer, first launch and system requirements.

First steps

  1. Confirm that you are using a published Adiri download.
  2. Compare the file's SHA-256 before installation.

Further help: Installation logs and the exact error text may be needed for escalation.

ActivationWhen a valid product key cannot be activated.

First steps

  1. Check the internet connection.
  2. Enter the key exactly as it was delivered.

Further help: Never send the full product key in an ordinary support message.

Changing computerA planned move of Jobblig to another computer.

First steps

  1. Back up your local data before the move.
  2. Note which old installation will later need to be released.

Further help: Self-service for deactivating a previous computer opens at launch.

Lost product keyFuture recovery through the email address used for the purchase.

First steps

  1. Search for Adiri in your inbox and spam folder.
  2. Use the same email address used for the purchase.

Further help: Automatic redelivery is not enabled yet.

Activation slots occupiedThe license has reached its limit of two concurrent activations.

First steps

  1. Identify the old computer that is no longer used.
  2. Prepare the order reference, not the product key, for support.

Further help: A masked device list and deactivation require future secure verification.

UpdatingVersion checks, downloads and safe installation of updates.

First steps

  1. Read the release notes before updating.
  2. Confirm that the download comes from Adiri.

Further help: Jobblig's public release and download data have not yet been published.

Job sources and synchronizationWhen sources do not respond or new jobs are not retrieved as expected.

First steps

  1. Check the app's latest synchronization status.
  2. Try again later if a public source is temporarily unavailable.

Further help: Record the source, time and error text without sending private profile data.

CV and profile importLocal review of CV or profile material.

First steps

  1. Confirm that the installed version supports the file format.
  2. Always review suggested profile fields before saving.

Further help: Do not send a CV or personal data until a secure channel exists and it is explicitly needed.

Refund and withdrawalGuidance for a future staffed withdrawal and refund process.

First steps

  1. Keep the order reference and purchase email.
  2. Read the published refund information when commerce opens.

Further help: Final terms and the staffed process must be approved before launch.

OtherIssues that do not fit the categories above.

First steps

  1. Describe what you tried to do.
  2. Record the exact error text and installed version if visible.

Further help: A staffed support channel will be published before commercial launch.

License & activation

Help with licensing and device changes

Read about activation, device changes, lost keys and how the two license slots are intended to work.

Open license help

Contact

Further help

Contact details for individual enquiries will be published before launch. The contact page also explains what information is useful in a support request.

View contact status →